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Here’s a list of FAQ for eClass Student App and eClass Integrated Platform. We hope that the information provided can guide you to the best experience in using our services.
Here’s a list of FAQ for eClass Student App and eClass Integrated Platform. We hope that the information provided can guide you to the best experience in using our services.
eClass Student App
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eClass Student App
System Settings | Account Settings | System Operation
System Settings
Can I log in to my Student App account on a tablet?
You can install Student App on tablets of different operating systems and log in to your account.
How can I change the language setting?
You can change the language setting from “More” in the Student App or from your phone settings directly.
Why do I fail to receive push messages from school occasionally?
The Android system will close the background apps that have not been used for a while and you can no longer receive push messages from the apps. You can change the phone settings by forcing the Student App to stay online all the time to avoid this situation.
Why can’t I sign the eNotice?
There are two types of eNotice: Parent Notice and Student Notice. Students can only sign student notice and view parent notice signed by parents on the Student App. However, you can’t sign parent notice on behalf of your parents.
Why are there more features on my friends’ Student App?
The features displayed on your Student App are dependent on the school’s subscription plans and administrative arrangements. Please contact your school for more details.
System Settings | Account Settings | System Operation
Account Settings
How can I change my password?
You can change your password through the Student App menu if your school grants you the access right. You can also click “Forget Password” on the Integrated Platform and enter your login name. The system will automatically send you a password reset email for you to reset your password.
How can I change my photo in the Student App?
You can change your photos through the Student App menu if your school grants you the access right. You can also log in to the Integrated Platform and change your photo in iAccount.
System Settings | Account Settings | System Operation
System Operation
Why can’t I log in to the Student App even though I have downloaded it?
You can’t use the Student App if your school has not yet subscribed to the Student App service, or if you have provided incorrect login details. Please contact your school to reconfirm the subscription or the account details. You can also contact us if the situation persists.
How to deal with the sudden crash of the Student App?
You can try to download and reinstall the latest version of the Student App. If the situation persists, you can contact us.
Remarks: If you are using a Huawei device, please go to the Huawei AppGallery to download the Student App as Huawei devices may be incompatible with Google Service.
Remarks: If you are using a Huawei device, please go to the Huawei AppGallery to download the Student App as Huawei devices may be incompatible with Google Service.
What should I do if I receive a “Cannot connect to server” error message when accessing the Student App?
If you are unable to connect to the server, please try switching the network. If the situation persists, please contact your school for further information.
Integrated Platform
Integrated Platform
What should I do if I forget my password?
You can enter your school name in the search bar and click “Forget Password”. Enter your login name and backup email. The system will automatically send you a password reset email to your backup email. If you are unable to provide your backup email or login details, please contact your school directly as all account details are managed by your school.
How can I change my login password?
If the school grants you the access right, you can change your login password in iAccount.
How can I change my account details?
If the school grants you the access right, you can change your account details in iAccount.
Why can’t I download the photos or videos from Digital Channels?
The right to download photos or videos is managed by the school. Please contact your school directly if necessary.